Privacy Policy
Welcome to Zenobu (“we,” “our,” or “us”).
Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from our website (the “Site”).
By using our Site, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.
Information We Collect
We collect different types of information to operate effectively and provide you with the best possible experience.
Personal Information
When you make a purchase or attempt to make a purchase, we collect information such as your name, email address, shipping and billing address, phone number, payment information (including credit or debit card details and PayPal information), and purchase history.
Automatically Collected Information
When you browse our Site, we automatically collect certain information including your device information, browser type, IP address, operating system, cookies and tracking data, pages viewed, time spent on the site, and referral URLs.
Voluntary Information
You may also provide additional information when you subscribe to our newsletter, participate in promotions or surveys, or contact customer support.
How We Use Your Information
We use your information to process and fulfill orders, including handling payments, shipping, and returns. We may communicate with you regarding your order or account and send marketing communications if you have opted in. Your information also helps us improve our website, products, and services, detect and prevent fraudulent transactions, and comply with legal obligations.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to keep your shopping cart active, analyze website traffic and user behavior, and personalize your shopping experience. You may manage cookie preferences through your browser settings, though disabling cookies may affect certain site functionality.
Sharing Your Information
We do not sell your personal data. However, we may share limited information with e-commerce platform providers that power our online store, payment processors to securely handle transactions, shipping providers to deliver your orders, marketing and analytics services, and legal authorities if required by law. All third-party partners are required to comply with applicable privacy regulations and use data only for agreed purposes.
Data Retention
We retain your information only as long as necessary to complete transactions, provide customer support, and meet legal, tax, or accounting obligations. When your data is no longer required, it will be securely deleted or anonymized.
Your Rights
Depending on your location, you may have certain rights regarding your personal information.
If you are located in the European Union under the GDPR, you may have the right to access, correct, or delete your personal data, restrict or object to processing, request data portability, and withdraw consent at any time.
If you are a California resident under the CCPA, you may have the right to know what personal information we collect and how it is used, request deletion of your personal data, opt out of the sale of personal data (we do not sell personal data), and receive equal service without discrimination for exercising your privacy rights.
To exercise any of your privacy rights, please contact us at info@zenobu.com
Data Security
We take security seriously and implement measures such as SSL encryption for data transmission, secure servers, PCI-DSS compliant payment gateways, and restricted access to customer information. While we strive to protect your data, no system can guarantee complete security, and use of our services is at your own risk.
International Data Transfers
Your information may be transferred to and processed in countries outside your home country, including jurisdictions where our service providers operate. All transfers are conducted in compliance with applicable data protection laws.
Children’s Privacy
Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from minors. If we become aware that such data has been collected, we will delete it promptly.
Third-Party Links
Our Site may include links to external websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies separately.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational updates. The most recent version will always be available on this page with the updated effective date.
Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:
Email: info@zenobu.com